Portal & Account Help
Owner Account & Management Resources
Need help managing a property or accessing your existing owner account?
New management inquiries and current-client questions need different starting points. Use the options below to request information about a rental home or open your Henderson Properties owner portal.
For a commercial or multifamily management inquiry, contact our team.
Have a question about your account or trouble signing in? Go to help for existing owners.
Where Are You With the Property?
Choose the situation closest to yours. You don't need every detail resolved before reaching out; start with what you know and the questions you need help with.
I Am Preparing to Rent a Home
Start with the home's condition, expected availability, and the work needed before it can be marketed. Share any known repairs or questions about turning the property into a rental.
The Property Is Already Rented
Explain the current occupancy and how the property is being managed today. Mention open maintenance, upcoming occupancy changes, and the responsibilities you need help taking over.
I Am Considering a Different Manager
Describe what you would like to change and identify important dates or unresolved issues. Have the current management agreement and any available records ready for review before planning a handover.
I Own the Property but Live Elsewhere
Explain how often you can visit, how you prefer to communicate, and which local responsibilities you cannot easily coordinate yourself. Mention any upcoming travel or availability concerns that would affect the conversation.
What Should You Include in Your First Message?
Begin with the property address, type, occupancy, and the help you need. Include an approaching move-out, known repair, or other issue affecting your timing.
A short, specific explanation gives the team more to work with than a message that simply says you need a property manager.
Keep sensitive resident records, financial documents, and access codes out of the initial message. Ask the team how that information should be provided when it is needed.
Existing Owner Accounts
Already Working With Henderson Properties?
Use your owner portal to access the account information and documents available to you. The button below takes you directly to Henderson Properties' Owner Web Access login.
Open Owner PortalQuestions about a statement or property expense? When you contact the team, include the property address, relevant statement period, and a short description of the item you need help understanding. A property or unit identifier can help distinguish the account you are asking about.
Trouble accessing the account? Contact Henderson Properties for assistance. Describe the problem without including your password, verification codes, or other sensitive account details. An existing-account question does not need a new management proposal.
Get Help With an Owner Question →
Prefer to call? Reach Henderson Properties at 704-535-1122.
Ready to Talk About Your Rental?
Tell us about the property and the responsibilities you would like help handling. Use the residential rental proposal form, or contact the team to discuss a commercial or multifamily property.
Commercial or multifamily owner? Contact our team about your property.